If you don’t include everything into your matrix, you will find it very hard to make any money

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Some thoughts from the interview

“We started the business, the first order was the 14th of Janurary 2012. We originally set it to be completely online business operating 100% from our website. We then found out what the potential was with eBay and we quickly opened a shop and that grew from strength to strength. We decided to join Amazon in 2014.”

“The potential hasn’t really been reached for us in Amazon but we know the potential is there.”

“It works out to be about 12.5% on Amazon and with the PayPal fees on eBay you are looking around the same 12% to 13%.”

“The more you do sell and the more revenue that goes through PayPal there are different threshold hold, by £25,000 it drops a few points in fees and then again at £50,000.”

“It reflects about 60% to 70% the feedback (on eBay).”

“We have very good relationships with our suppliers which is crucial. EBay and Amazon we are very close to the buyer to make sure that the goods are shipped and delivered on time when the seller says that they are going to ship them. We have got 3 people in the warehouse that work and ship out up to 150 a day whether they are envelopes or actual parcels. We have deliveries every day from our suppliers. We hold quite a bit of stock but some of the stuff we buy in on demand.”

“We have the opportunity to drop ship with all our suppliers and the rates we get for shipping is very competitive and if it is over a certain value shipping is free as well.”

“At the moment I think the model suits with where we are and what we want to achieve.”

“Ideally I would like everything to come through our website as there are no fees and you are saving yourself 10%.”

“They are totally different eBay and Amazon, and they have got their pros and cons.”

“We have got another website in which we have all are tools on, and basically we have created a live feed from our supplier to have a 15-minute live stock feed into our website and what we are in the process of doing is through our web developers writing a programme to feed this live data into eBay and Amazon which will give the stock on to those 2 platforms so were are not trying to sell items that our out of stock. Amazon really do call you up if you try and sell things that are out of stock. They only want sellers to physically have the items when the customers buy them.”

“You can be a normal seller on Amazon, it works exactly the same as eBay, you put your listings on and you can sell something and ship it from your own warehouse but Amazon also do FBA, which is fulfilment by Amazon. We are looking to go this way with amazon rather shipping all ourselves.”